Frequently asked questions

Create a free account, go to Order a service, choose the service type, plan, quantity and rental period, then click Place order. The system shows a QR code for payment.

Pay by bank transfer: scan the QR code on the order page and keep the exact amount and transfer note so the system recognises it automatically.

The system confirms the transfer in about 5–10 minutes and activates the service. Some plans that need custom setup are handled during working hours (8am – 10pm).

The order won't activate automatically. Send a ticket or message us on Telegram with a screenshot of the transaction and NDV will check and confirm it for you.

All paid orders are under Purchase history in your account, with full details for each.

Log in and go to My services: the proxy list shows full IP:Port:User:Pass with copy and check buttons. The details are also emailed to you.

It depends on the plan: IPv4 and IPv6, HTTP and SOCKS5, Vietnamese IPs and many countries. See each plan on the Proxy rental page.

A Private proxy is used by you alone, the most stable and cleanest. A Shared proxy is used by a few people, so it is cheaper and suits light tasks.

Use the NDV Proxy browser extension or the IPShift software to change the IP of your whole Windows PC, both free under Tools in your account. See also the articles under Guides.

Click Check proxies under My services. If a proxy fails, send a support ticket right in your account and NDV will fix it as soon as possible. NDV adds extra days for unplanned maintenance; if an incident lasts more than 5 days, NDV refunds you.

Proxies located in Vietnam work best with domestic websites. International access may be slower in the evening peak; if you mainly use foreign websites, choose an international proxy.

Go to My services, click Renew on the service, choose the period and pay. Renewal time is always added on from the old expiry date, so renewing early loses no days.

Yes. NDV sends reminder emails 5 days and 2 days before, with a quick renew button.

After expiry you have about 2 days to renew and keep the same proxies. After that, the proxies may be issued to other customers.

If NDV has not delivered the service within 24 hours of payment, you get a 100% refund. See the Complaints policy page for details.

1-CPU plans can run Windows Server 2012 R2, CentOS 7, Ubuntu 20.04. From 2 CPU + 2 GB RAM you can also install Windows Server 2016, 2019 and Windows 10. NDV installs the OS for free.

Yes: add 1 CPU 50,000 ₫, 1 GB RAM 50,000 ₫, 10 GB SSD 40,000 ₫ per month. Message NDV to upgrade.

To protect your account and prevent spam accounts. Until your email is verified you cannot order, renew or send tickets. Can't find the verification email? Check Spam / Promotions or click Resend at the top of your account page.

Click Forgot password on the login page, enter your username or email, then click the button in the email to set a new password.

Existing customers: send a ticket in your account so it is handled for the right service. Quick advice: Telegram @Luxury567, Messenger NDV Media or Zalo.